Question 1

I have a technical issue with a product. What should I do?

Accepted Answer

First, please check our documentation - there's a high chance that you will find a solution to your problem there. If not, don't worry - we're here to help! Please contact us.

Question 2

Which brushless motors can you provide?

Accepted Answer

MAB Robotics is the official distributor of CubeMars brushless motors, and a standard range of products from this company is available in our shop. Furthermore, we're not limited only to this company - we can provide any brushless motor from the market for you or prepare a customized version. If you can't find a suitable product, contact us.

Question 3

Which payment methods are available?

Accepted Answer

After you place an order, you can choose one of two payment options: bank transfer or card/PayPal payment. For the second option, a 5% Paypal fee will be added to the total price.

Question 4

Can I pay with a currency other than EUR?

Accepted Answer

Yes, we accept bank transfer/Paypal payments in EUR, USD and PLN. Card payments are accepted only in EUR. Please leave us a message if you wish to receive a quote in a currency different from EUR.

Question 5

Do you ship to [your country]?

Accepted Answer

We ship our orders globally. The shipping price depends on the destination region and the size of your order.

Question 6

I want to place a big order. Can I get a discount?

Accepted Answer

Yes! We offer discounts for bigger batches. Each case can be evaluated individually, so don't hesitate to contact us directly!

Question 7

How long will I wait for my order?

Accepted Answer

Depending on what you ordered and our stock availability, the delivery may take from a few days to a few weeks. Our sales team will inform you about the lead time when you place your order.

Question 8

I want to order for a university. Can I pay after the order is delivered?

Accepted Answer

Yes, we provide invoices with a 14- or 30-days payment terms for universities and government entities. For other customers, the order will be processed after prepayment.

Question 9

I order as a company and need a 0% VAT invoice. Can you provide that?

Accepted Answer

The prices in our online shop are net prices. You will pay 23% VAT only if you order as a private person within EU or when the order is delivered to Poland. Otherwise, you'll be provided with a 0% VAT invoice.

Frequently Asked Questions